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Manage Your Utility Account
The City of Ridgefield provides water and stormwater management services to residents within the Ridgefield city limits.
Other utility services are provided for within the City but are offered through franchise agreements. See links below for other utilities such as gas, electricity, garbage and sewer.
- Gas: Northwest Natural Gas
- Electricity: Clark Public Utilities
- Garbage: Waste Connections
- Sewer: Clark Regional Wastewater District
To set up or close a water or stormwater utility account, call 360-887-3557 or click on Setup or Close Account.
Automated Phone Notices
Phone calls may be made from 360-727-6045 with important service notifications. Save this number to your contacts to insure you are less likely to miss a call.
Online Account Management
Online Account Management is a tool that allows you to view your bill online, pay your bill online, view water consumption history, and set up recurring automatic payments. Setting up your account is quick and easy, all you need is your account number and the last name on your utility bill.
- If this is your first time accessing your account online, select Sign Up.
- Enter an email address, a password, the last name on your utility bill, and your utility account number. Select Complete Registration.
If you do not know your utility account number, you can contact us at utilities@ridgefieldwa.us or 360-887-3557, option 1 for English, option 3. - To activate your account, you must verify your email address. Find the email from noreply@merchanttransact.com in your inbox, open it, and click on the provided link.
- After verifying your email address, you can login to pay your bill, sign up for paperless e-billing, and set up automatic payments from a debit card, credit card, or checking account.
Conservation Rate
To encourage residents to be conscious of their water use and conserve water, the City of Ridgefield offers a conservation rate. This rate removes the base charge for water service but charges a higher rate on consumption. Residents who use 1000 cubic feet or less every cycle may benefit from lower water bills when enrolled in the conservation rate.
Utility customers may change to or from the conservation rate December 1st through December 31st of each year using the online form. The rate cannot be changed again until the following year.
Low Income Discount Rate
The Low-Income discount program is designed to offer reduced utility rates for citizens who meet federal poverty guidelines based on family size. Please complete the Low Income Discount Form and contact customer service for more information or questions on eligibility.
With AutoPay, customers can conveniently pay water and stormwater utility bills automatically using a debit card, credit card, or checking account.
Login or Register to Online Account Management to enroll in Auto-Pay.
Once you've signed up for Auto-Pay, your utility bill will be paid automatically on your bill due date using your designated payment method. You will continue to receive a regular statement showing usage and amount owed, so that you can always review your bill before it's paid. The bill will show "Account on Auto-Pay."
The Budget Billing program uses your past year billing history to estimate your bill throughout the year and charge an equal payment for each two month cycle. This can help to keep utility costs level throughout the year, rather than surging in the summer months when use is higher.
Here are the details:
- Sign up any time. One year of billing history at current service address required at the time of application.
- Each December, if you have paid for more than you have used, you will receive a credit. If your actual usage is higher, you will be charged for that difference on your December bill.
- Your account must remain in good standing while enrolled in Budget Billing. Any account that is shut off for non-payment will be removed from the program.
- This program is for residential water accounts only.
Pursuant to Ridgefield Municipal Code Chapter 13.60, any person wishing to withdraw water from a City fire hydrant must obtain authorization from the City of Ridgefield to do so. To obtain authorization and assignment of a hydrant meter, please complete this request in its entirety.
New Water Service
If you would like to determine if your property is eligible for water service within the City, complete and return the Water Availability Request Form in the Permit Center.
If you would like the City to install a water service line, complete the Water Service Line Installation Request Form and submit to the Public Works Department.
If you require a meter for new construction, complete the Meter Install Request.
The City can assist you if you have an emergency or need to have your water turned off. If you would like to schedule an appointment to turn off your water, please call the Utility Services at 360-887-3557. Appointments can be made Monday through Friday, 8 am to 3:30 pm. There is a $15 fee for this service.
If your most recent water bill is unusually high, it is possible that you have a water leak. Most water leaks can be seen or heard, though some can be difficult to detect. There are several steps you can take to determine if you have a water leak. Learn more.
If you have discovered a leak and your water usage is more than double the usage fo the previous year during the same billing period, you may apply to an adjustment to your bill. To request a water leak billing adjustment, complete and submit a Leak Adjustment Application.