Utility Payment Options

The City of Ridgefield offers a robust and self-sufficient online experience to manage your utility account. 

Customer Online Services allows you 24/7 access to review your utility account, pay bills, see past bill amounts and payments, water consumption history for the past year, and to make payments online from the convenience and security of your home computer.

Customers can also set-up custom payment options from debit/credit card or checking accounts for recurring payments. 

Visa, MasterCard, Discover, and electronic checks are accepted.

Ways to Pay Your Bill

  • Mail to: PO Box 608, Ridgefield WA 98642
  • 24/7 Pay by Phone: 360-727-6045
  • In Person : 510 Pioneer Street, Suite B
  • Drop Box: City Hall, 230 Pioneer Street
  • Online or set up Auto-Pay: Ridgefield.merchanttransact.com
  • Through “Access Ridgefield” Mobile App

Online Account Management

View and pay your bill, set up automatic payments and view water consumption history: Ridgefield.merchanttransact.com

Budget Billing

The Budget Billing program uses your past year billing history to estimate your bill throughout the year and charge an equal payment for each two month cycle. This can help to keep utility costs level throughout the year, rather than surging in the summer months when use is higher. Learn more at RidgefieldWa.us/utilities

Automated Phone Notices

Phone calls may be made from 360-727-6045 with important service notifications. Save this number to your contacts to insure you are less likely to miss a call.

What if I cannot pay my bill?

Customers who are unable to pay their utility bill by the due date are encouraged to contact the Utility Billing Department at the Ridgefield Administrative and Civic Center at 510 Pioneer Street, Suite B or by calling 360-887-6000 or utilities@ridgefieldwa.us as early as possible, to see if they qualify for other payment arrangements and avoid disconnection.